Author: hiredna

7 Sales Sales Recruitment Mistakes and How to Fix Them

Posted on by hiredna

In the cutthroat world of sales, hiring the right people can mean the difference between skyrocketing success and abysmal failure. Yet, time and time again, companies find themselves stuck in a vicious cycle of hiring the wrong candidates. If you’ve been scratching your head wondering why your recruitment efforts keep falling short, fear not. You are not alone. Here are seven common mistakes you may be making, along with solutions:

Mistake 1: Not Defining Your Ideal Candidate

Research from LinkedIn reveals that companies with clearly defined candidate profiles are 28% more likely to attract top talent. However, many companies still struggle with vague job descriptions and unclear candidate criteria. Without a precise idea of who you are seeking, you are essentially taking shots in the dark, hoping to chance upon a suitable match. Take the time to pinpoint the essential traits, skills, and experiences your ideal sales candidate should possess. This will not only streamline your sales recruitment process but also enhance the chances of finding the right person for the job.

Mistake 2: Too Many Cooks in the Kitchen:

A study by Harvard Business Review indicates that involving too many individuals in the hiring process can significantly prolong the time it takes to fill a position, resulting in missed opportunities and increased expenses. When numerous decision-makers with conflicting agendas and criteria are involved, things can easily go awry. To prevent this, simplify your sales hiring process and ensure everyone is on the same page. Clearly define roles and responsibilities, establish transparent communication channels, and set expectations from the outset.

Mistake 3: Interview Process Taking Too Long

Time is of the essence, particularly when hiring top sales talent. Despite this, research by Glassdoor shows that the average interview process in the United States lasts 23.7 days. This extended timeline not only frustrates sales candidates but also raises the risk of losing them to competitors. Streamline your interview process by focusing on the most relevant criteria and eliminating unnecessary steps. Remember, quality outweighs quantity.

Mistake 4: Lack of Transparency

Transparency fosters trust, which is vital in any successful relationship, including the employer-employee dynamic. According to a survey by CareerBuilder, 61% of candidates stated that a lack of transparency regarding salary and benefits would make them less inclined to accept a job offer. Be forthright and upfront about critical aspects of the job, such as expectations, salary, benefits, and opportunities for career advancement. This not only establishes clear expectations but also attracts candidates genuinely interested and aligned with your company values.

Mistake 5: Poor New-Hire Onboarding

The sales hiring process does not conclude once the offer letter is signed; in reality, that is just the beginning. Nevertheless, a report by Aberdeen Group reveals that 86% of new hires determine whether to stay or leave a company within the first six months. Without a structured onboarding process, new salespeople are left to navigate on their own, resulting in confusion, frustration, and ultimately, high turnover. Develop a comprehensive onboarding program that equips new hires with the training, resources, and support they need to hit the ground running.

Mistake 6: Unrealistic Expectations and Metrics

While metrics are crucial for evaluating sales performance, relying on unrealistic expectations and arbitrary metrics can be detrimental. According to research by CSO Insights, only 54.6% of sales reps meet or exceed their quotas. Instead of relying on guesswork and outdated metrics, take the time to define meaningful KPIs that accurately reflect success in your organization. Set realistic targets based on historical data and industry benchmarks, and adjust them as needed to ensure they remain relevant and attainable.

Mistake 7: Not Using a Sales Skills Assessment:

One of the biggest mistakes companies make in their sales hiring process is failing to assess candidates’ actual sales skills. According to a study by Objective Management Group, 92% of salespeople do not have the consultative selling skills to succeed in today’s market. Without a proper assessment, you’re essentially rolling the dice and hoping for the best.

Incorporating a sales skills assessment into your hiring process allows you to objectively evaluate candidates’ abilities in areas such as prospecting, presenting, closing deals, and handling objections. This not only ensures that you’re hiring candidates with the right skills for the job but also provides valuable insights for coaching and development once they’re onboard. By leveraging sales assessments, you can make more informed hiring decisions and build a high-performing sales team that drives results.

In conclusion, recruiting and hiring top sales talent is undoubtedly challenging, but it is achievable. By avoiding these common mistakes and embracing a more strategic and systematic approach to hiring, you can attract, retain, and empower the salespeople essential for your company’s success in today’s competitive landscape.

Looking for help recruiting top sales talent? HireDNA can create a digital profile of your ideal rep and sourced candidates who are the perfect match with 91% accuracy. Schedule a demo to learn more.

Image Source: Edmond Dantès (https://www.pexels.com/)

Screening Sales Resumes: Key Indicators of High-Performing Candidates

Posted on by hiredna

Countless factors determine a salesperson’s likelihood to succeed. For perspective, the screening process we use at HireDNA analyzes 21 selling competencies, including the will to sell, hunting, and relationship-building just to name a few. So it’s no surprise that HR/talent leaders can feel slightly overwhelmed when screening sales resumes.

For this post, my goal is to provide you with a streamlined, ultra-concise methodology for efficiently screening sales resumes to find high-performing candidates. Let’s jump right in.

Quantifiable Achievements

While achievements don’t always tell the whole story, they usually serve as a good starting point for assessing a salesperson’s general abilities. They also allow you to objectively measure someone’s past performance so you can determine how likely they would be to thrive in your sales environment.

Therefore, achievements — specifically quantifiable achievements that are measured in numbers or percentages — are one of the first things I suggest looking for in salesperson resumes. Some examples can include sales revenue generated, percentage of quotas met or exceeded, and number of leads converted.

Sustained Sales Growth

Everyone has to start somewhere in the sales industry. And even the best of the best may struggle initially as they’re cutting their teeth. That’s why you can’t necessarily judge someone’s capabilities by their first couple of years in sales.

However, looking at larger patterns like sustained sales growth over time (assuming they have at least three or so years of experience under the belt) should lend accurate insight into their performance. After all, if someone has proven they’ve consistently improved over time, this typically indicates an ability to learn from mistakes, implement feedback, and persevere through challenges.

Again, it’s helpful to have quantifiable data because concrete numbers paint a clear picture.

Motivation

You could argue that half of the battle of successful selling is simply staying motivated. By nature, the sales industry comes with a lot of ups and downs. When the chips are down, reps may find it difficult to find the will to keep pressing forward. And when things are going well, reps may be inclined to become complacent.

An essential part of building an elite sales team is finding a group of reps that continually stay motivated regardless of the situation. So how do you identify motivated candidates by screening sales resumes?

One way is to look for individuals who have shown an eagerness to take on new projects and learn new skills. Say, for instance, someone voluntarily participated in multiple sales training courses to enhance their skill set. That would likely indicate a high level of motivation.

Resilience

To say that sales can be challenging would be an understatement. It’s incredibly competitive, and dealing with rejection on a constant basis is part of the job description. Therefore, it takes a certain personality type where someone can handle frequent rejection and get right back on the horse.

It takes resilience.

Like motivation, resilience isn’t something that’s easy to quantify. But there are ways to find candidates that demonstrate resilience if you know what to look for.

What I suggest is looking for candidates who highlight their ability to overcome rejection, handle objections, and adapt to changes. Ideally, this is something they’ll specifically address on their resume.

Sales Tool Knowledge

Whether you’re looking to hire someone for an onsite position, remote, or hybrid, it doesn’t make a difference. To thrive in today’s tech-centric world, almost everyone needs to have an intimate knowledge of sales tools like CRM software, lead outreach apps, and lead scoring software.

While you shouldn’t necessarily disqualify someone just because they don’t have direct experience using the exact tools your team uses, it’s extremely important that they know the ins and outs of general sales tools. That’s why this is something else to look out for when screening sales resumes.

Take this sample resume, for instance. Here the candidate specifically references using Zoom to maintain a 91% closing rate. On top of that, they mention that they used Hootsuite to develop and schedule social media content, which shows they have experience using software for other purposes outside of direct sales, for an added plus.

Strong Communication Skills

This is a no-brainer, but I wanted to include communication skills because 1) they’re such an integral part of sales success and 2) you can assess communication skills directly by reading a candidate’s resume.

While you can’t necessarily measure the full spectrum of a person’s ability to communicate from a resume, you can get a solid idea of how well they articulate their ideas by simply reading their writing. For instance, if they provide a concise overview of their skills, qualifications, education, and so on, that should be a good indicator that they can communicate clearly with leads and customers.

On the other hand, if they’re writing is inarticulate and lacks brevity, their communication skills may be lacking. This isn’t to say that you should expect every salesperson to be a wordsmith, but they should be able to clearly present the information on their resume to you.

Finding Elite Reps By Effectively Screening Sales Resumes

As I said before, a resume won’t always tell the whole story of a candidate’s full abilities. But it can tell you a lot.

While I recommend leveraging other tools like a data-driven sales recruiting platform to find the best of the best, effectively screening sales resumes should still provide you with a shortlist of high performers. You just need to know the key indicators to look for and how to measure them.

For help building an all-star sales team, register with HireDNA today. We offer cutting-edge technology that can help you find top candidates and eliminate 96% of wrong hires.

How to Find Great Talent in Tough Economic Times

Posted on by hiredna

Finding talented salespeople can be difficult in even the best of circumstances. But it can be especially challenging to find great talent in tough economic times.

And that’s precisely what sales recruiters are up against today. Although the recruiting climate has stabilized somewhat in the wake of COVID, there are still some major challenges that must be overcome to secure elite talent.  

In this post, I’ll offer some background on the current rocky economic state and specific strategies and tools you can use to find rockstar salespeople in your industry.

Some Statistics for Perspective

By definition, the US is not currently in a recession as of the time of this writing in May 2023. However, many financial experts believe there could be one on the horizon.

“Slowing in GDP could be due to negative US inventory accumulations and trade deficits,” writes Bill Adams, chief economist for Comerica Bank. “Whether these factors will continue dragging on the economy throughout 2023 remains to be seen, but steadily slowing GDP growth could be an advance warning of recession ahead.”

Besides that, there are also the issues of inflation, stock market volatility, sluggish retail sales, and other factors that are contributing to our current economic woes.

And from a recruiting standpoint, today’s businesses must contend with what McKinsey calls “the Great Attrition” or “Great Resignation,” where a staggering 40% of American workers say they may leave their job in the near future.

By these numbers, two out of every five salespeople are theoretically ready to look elsewhere, which is no doubt alarming to many recruiters.

Capitalizing on Opportunities

This isn’t to say that everything is all doom and gloom. In fact, there are plenty of opportunities for sales recruiters to find great talent in tough economic times.

For instance, this often translates into a larger candidate pool that wasn’t available a few years ago. You may also be able to find elite-level talent from other organizations that wouldn’t have previously been possible.

It’s just a matter of adjusting your sales recruiting strategy, which is what I’ll discuss for the rest of this post.

Start with Your UVP

I love what Cassie Pike, managing director at Cielo Talent has to say about the importance of strengthening your UVP in tough economic times.

“When slowdowns occur and candidates are in the market, it’s prime time for companies to campaign for who they want and show why their offerings stand out amongst the rest. It’s important to help candidates understand why you’re hiring and why you’re a safe bet for them when it comes to a job change. It’s about more than the money; it’s about the full value proposition, including stability of your organization, growth for the organization, and what it provides for your employees, as well as other non-monetary benefits like flexibility.”

Refining your UVP is a critical precursor to anything else, especially in our current economic climate, because it affects everything else. This is a topic I’ve covered in detail before, and you can learn how to create a winning UVP here.

Use a SaaS Sales Recruiting Platform

Perhaps the best way to streamline recruiting is to use a data-driven tool like HireDNA.

With it, you can tap into a robust national network of qualified sales talent and access top performers — both active and passive candidates — that have the exact skills and qualifications needed to thrive at your company.

Here’s how it works.

First, you’ll be assigned a dedicated recruiting manager who will work alongside you to create an ideal candidate profile.

Based on that, we’ll come up with a list of verified candidates that match what you’re looking for using 26 profile data points and 21 core selling competencies. Note that this goes beyond just traditional hard skills and is extremely granular with traits like motivation, desire to sell, the ability to handle rejection, and much more.

From there, we’ll provide you with a short list of handpicked, verified candidates that are most likely to succeed.

And finally, you choose the candidates you’re most interested in and can schedule interviews.

Sales recruiters that use HireDNA are able to eliminate 96% of hiring mistakes, speed up their time to hire by 50%, and have 50% less turnover. So if you’re looking to streamline your sales recruiting and find the best of the best, this type of platform can be very helpful.

Hire for Skills Over Industry Experience

The other main strategy I recommend to find great talent in tough economic times is being flexible with your job requirements.

In a previous blog, I explained why selling skills are often more important than industry/product experience. Although this post is over two years old, I think it’s just as relevant as ever.

The bottom line with this logic is that you can always train someone on a product, but you can’t always teach someone how to sell.

Say, for example, you find a candidate that has a stellar track record and has consistently exceeded their expectations in all previous roles, but they don’t have any experience in your specific industry. Odds are, they could learn it fairly quickly and use their natural talent to reach the top of your sales force.

On the other hand, let’s say there’s another candidate that does have plenty of experience in your industry, but they have a history of underwhelming performance. Although you could probably get them up to speed quicker, they’ll likely hit their plateau and won’t have nearly the same potential as someone who’s a natural winner.

This is a simple example, but I’m sure you can see my point. More often than not, prioritizing raw sales talent over experience and being willing to hire someone you know can sell, even if they lack direct industry/product experience, should lead to positive results and can give you an edge over many competitors.

Finding Great Talent in Tough Economic Times

Although the current economy is far from ideal, it’s still possible to find elite talent. In fact, there are golden opportunities as long as you leverage the right strategies and take advantage of helpful tools.

To see HireDNA in action and learn how it can take your sales recruiting to the next level, schedule a live demo today.

SaaS Sales Salary in 2023: How Much Should You Pay Top Talent?

Posted on by hiredna

Last year I wrote a post about how much sales reps earned in 2022. It offers plenty of great data on how much salespeople earned on average and how much you can expect to pay. But for this post, I want to zero in specifically on SaaS sales salary in 2023, which, as we’ll find out, is substantially higher than what a regular salesperson earns.

So if you’re recruiting in the SaaS industry, this information should be highly valuable to you. Let’s get right into it.

Crunching Multiple Data Sources

First off, let me say that, depending on which source you look at, there can be a considerable disparity in SaaS sales salary data. To gain the most objective insights possible, I crunched the data from three reputable sources to come up with a reasonable average across the board.

Here’s what I found.

Comparably’s Data

To start, let’s look at recent data from Comparably. According to their research, the US average in 2023 is $109,335, which is the highest of the three sources I looked at.

Note that this data specifically references salespeople in tech, which is over $17,000 more than the average salary of a regular salesperson at just $92,000.

Glassdoor’s Data

Next, there’s Glassdoor, which lists a SaaS sales salary that’s very close to Comparably’s. According to their findings, the average SaaS salesperson earns $108,003 in 2023 — just over $1,000 less than what Comparably’s data found.

ZipRecruiter’s Data

Last, there’s ZipRecruiter, which says the average US-based SaaS salesperson earns $82,141 in 2023, which is dramatically lower than what Comparably and Glassdoor found.

Note that ZipRecruiter mentions that the top earners in this profession commonly get as much as $155,000 a year. But overall, they place the average at just over $82,000.

The Overall Average

Based on the data from Comparably, Glassdoor, and ZipRecruiter, the average SaaS sales salary across the board comes out to $99,826 — just under $100k. There are a ton of variables and factors that determine how much a SaaS salesperson gets paid, including education, experience, location, and market demand.

But I feel this is a reasonable estimate for 2023. So that’s a pretty good number to have in mind when you’re hiring for this position. This brings me to my next point.

Expect to Pay More for a SaaS Sales Salary Than a Regular Sales Salary

Most salespeople make decent money. But it should be noted that SaaS sales reps, in particular, earn significantly more than regular generalist sales reps.

Just how big is the disparity?

According Glassdoor, the average salesperson salary in 2023 is $85,130, which is nearly $23,000 less than the $108,003 a SaaS salesperson earns.

And according to ZipRecruiter, the average salesperson earns just $50,042 in 2023, which is over $30,000 less than the $82,141 SaaS salespeople earn.

So as you can see, you can expect to pay a SaaS salesperson far more than a someone who handles general sales. The reason for this disparity?

HubSpot notes that “SaaS reps generally have a higher base pay than other salespeople because of the training, expertise, and high motivation they need to succeed.” That’s why they tend to earn more, which is something you’ll want to keep in mind if you’re in the SaaS industry.

Finding Quality SaaS Salespeople for a Reasonable Salary

As we’ve just learned, most SaaS salespeople command top tollar in 2023. Especially those that bring a wealth of knowledge, experience, and skills to the table.

For the rest of this post, I’d like to talk about how you can find top-tier SaaS sales reps without overpaying.

Hands down, one of the best tools for this is SaaS sales recruiting platform HireDNA.

It offers a wide array of SaaS recruiting features, including comprehensive assessments, data-driven skills validation, candidate screening, and more. But it all starts with first creating an ideal candidate profile.

A candidate profile focuses on essentials like sales experience, product knowledge, role requirements, personality traits, and of course, compensation. This allows you to set exactly how much you’re willing to pay, and candidates are filtered accordingly.

That way you’re on the same page right with earnings from the start. And because of HireDNA’s rigorous science-based methodology for recruiting, you can be sure that any SaaS sales candidate that’s recommended is the cream of the crop.

In fact, 92% of candidates suggested by HireDNA go on to be top performers within their first year. Besides that, companies that use HireDNA have a lower turnover rate, this 83% of candidates still being employed after the first year.

So if you want to streamline and improve your recruiting while simultaneously addressing salary, this is a great tool to have.

Closing Thoughts

One of the most fundamental yet important factors to consider when assembling a SaaS sales team is salary. This heavily impacts the overall caliber of your team and how well you can keep up with competitors.

While data sources vary and there are numerous variables that affect pay, the average annual salary for most SaaS sales reps in 2023 is just under $100,000. So that’s about what you can expect to pay.

Note that salesperson salary is something we’re always keeping an eye on, so be sure to keep reading our blog as new trends emerge.

And if you’d like to learn more about HireDNA and see it in action, go ahead and schedule a live demo today. Just fill out the secure online form and a team member will be in touch with you shortly.

SaaS Sales Hiring for Beginners: How to Build a Winning Team From the Ground Up

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Besides having an amazing product, SaaS sales hiring is arguably the most critical part of building a successful business. It’s also one of the most daunting, with Bersin Research, reporting that 75% of companies struggle with SaaS sales hiring.

Even for established companies with deep pockets and a dedicated recruiting team, it can be tricky. But if you’re a new startup just getting your bearings, it can be truly intimidating.

For this post, I’m going to lay down a simple template you can follow to build a winning SaaS sales team from the ground up so you’ll know which specific areas to address and assemble a team of true rockstars. Let’s get right into it.

Figure Out What Type of Culture You Want

It may sound a little cliche, but I believe that building a great SaaS sales team starts with first setting a firm foundation. And perhaps the most integral part of establishing a foundation is deciding what you want your culture to be like.

Why?

Because your culture will set the tone on how you approach sales hiring, what type of salespeople you want, what skills and characteristics you want them to have, and so on. Without a clearly defined culture, you’re almost guaranteed to lack direction, which will throw off every subsequent step in the formula.

So I recommend taking the time to crystallize exactly what type of culture you want. It will likely evolve over time, but having a clear initial snapshot should help you get started out on the right foot. For guidance on this, check out this Forbes article.

Create an Ideal Candidate Profile

Once you have a grasp on the company culture you’re going for, you’ll want to use that to create an ideal candidate profile. This can include industry experience, hard skills, soft skills, talent needs, working style, and so on. The more specific you get, the more likely you’ll be to find winning candidates that will thrive in your sales environment.

A tool you can use to streamline this process is HireDNA, which will help you build an ideal candidate from scratch.

With it, you can pinpoint exactly what you’re looking for in a SaaS salesperson, leaving no stone unturned, which brings us to our next step.

Use Data-Driven Sourcing, Assessments, and Screening

SaaS recruiting has advanced dramatically in recent years. Rather than relying on “old school” tactics for sourcing, assessing, and screening candidates, you can now leverage cutting-edge technology and concrete data that simply wasn’t possible in the past.

With HireDNA, for example, you can tap into a national network of hundreds of thousands of SaaS salespeople — both active and passive candidates — to find relevant professionals based on your ideal candidate profile.

For assessment, HireDNA uses a data-driven evaluation, looking at key factors like the role, your culture, required experiences, and unique selling skills. Each candidate receives a score in each category, and those with a match score of 75% or higher qualify for the position.

And for screening, HireDNA uses a sophisticated science-based skills assessment that tests 21 core selling competencies, such as the will to sell, motivation, and responsibility.

That way, every candidate in your talent pool is thoroughly vetted, and you can narrow it down to the absolute cream of the crop. From there, it’s just a matter of interviewing the list of candidates you’ve shortlisted and choosing those that best match your culture and ideal candidate profile.

Set Your Sales Reps Up for Success

Up until this point, I’ve talked about the steps leading up to the pre-hire moment. But for the rest of the post, I’ll focus on everything post-hire, starting with equipping your salespeople with what they need to succeed.

This typically begins with robust onboarding, which is something I’ve covered extensively in this post. Some essentials of SaaS onboarding include:

  • Offering new reps an end-all-be-all orientation resource to quickly get them up to speed
  • Formally training them on the software they’ll be selling
  • Educating them on buyer personas
  • Educating them on your UVP and competitor strengths and weaknesses

Another big piece of the puzzle is providing salespeople with proper mentorship and coaching, especially during the initial stages. This should ensure they have the built-in support system needed to “get in the groove” with minimal friction. Not to mention, it’s an effective way to reduce turnover.

Also, simply making it a point to consistently check in with SaaS salespeople to see how they’re doing and if they’re comfortable can go a long way.

Objectively Assess Performance with Analytics

Finally, you’ll want to identify a list of core metrics that most essential to success and stay on top of them with analytics. You don’t need to go crazy with it and measure every single metric, per se, but you should analyze those that are critical to your bottom line like maximizing revenue, increasing efficiency, and fueling growth.

Some examples include:

  • The number of qualified prospects a rep reaches out to
  • Conversion rate
  • Length of the sales cycle
  • Gross revenue
  • Long-term sales growth

You can find a list of the best SaaS sales analytics platforms here.

Winning with Your SaaS Sales Hiring

The fact that three-quarters of companies struggle with SaaS sales hiring speaks to the inherent difficulty of the process, especially for beginners. But by following a proven template that checks all the key boxes, you’ll know how to systematically approach the process and assemble a team of professionals that will position your business for success.

To learn more about how HireDNA can help with SaaS candidate sourcing, assessments, screening, and more, schedule a demo today. Companies that use HireDNA are able to cut their hiring time in half and eliminate 96% of hiring mistakes.

Why Companies That Use a Sales Assessment Have Reps That Are 24% More Likely to Exceed Performance Goals

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When it comes to sales candidates, what you see isn’t always what you get. One study found that nearly four out of five sales resumes are misleading, and up to 46% contain straight-up lies! This isn’t to say all sales candidates are deliberately trying to be deceptive. But the fact of the matter is that you simply can’t take everything at face value. That’s where a sales assessment comes in.

Though not a magic bullet, there’s a solid body of evidence that shows effectively using a sales assessment can have a dramatic impact on recruiting, with companies that use it having a noticeable advantage over those that don’t. Allow me to explain.

Some Eye-Opening Stats

Most sales recruiters acknowledge that sales assessments have some type of impact on recruiting. But many don’t realize the extent of the impact. So let’s quantify.

One of the most telling studies comes from Aberdeen Group, which found “organizations that use pre-hire assessments are 24% more likely to have employees who exceed performance goals.” That alone I found to be highly impressive and, right off the bat, it shows the correlation between evaluating the skills a potential candidate claims and making smart hiring decisions.

But that’s not all.

Additional research found that “hiring managers who utilize pre-employment assessments report 36% more satisfaction with their final decision than those who don’t.”

So not only are salespeople who are hired after completing a sales assessment far more likely to thrive, hiring managers are far more likely to be satisfied with their decision.

Why is a Sales Assessment So Beneficial?

Again, a sales assessment isn’t a cure-all, and there’s no guarantee that by using one you’ll find the perfect salesperson 100% of the time. But there’s no denying that it can be an immensely helpful tool. I think Aberdeen Group summarizes it well with this quote.

“While this technology might not predict every facet of an employee’s tenure with a company, it certainly is an improvement over making hiring decisions based on interviews, references, resumes, and/or gut feel — together or separately.” By objectively evaluating a sales candidate’s knowledge and skills, you can approach recruiting much more confidently than in the past. And the odds of the person you hire working out long-term are much higher.

But what are some specific reasons why companies that use a sales assessment have reps that are much more likely to exceed their performance goals? Here are three of the biggest.

You Can Verify a Sales Candidate’s Claims

Perhaps the most obvious benefit is that this tool gives you a means of “fact-checking” a sales candidate to ensure they truly possess the skills they claim to have on their resume. Going back to the data in the intro, the majority of resumes are misleading, and, unfortunately, close to half contain some type of lie. So you shouldn’t assume that every candidate you encounter is as good as they say they are.

But with a sales assessment, you can see exactly what they bring to the table. And because all candidates answer the same questions and perform the same tasks in their assessment, you can accurately compare each one side-by-side to see who’s the best fit for your company.

You Can Get a Feel for a Sales Candidate’s Personality

Besides finding someone with the right hard skills, it’s also important to take soft skills like communication, problem-solving, and organization into account. While you can get a general sense of a candidate’s personality through interactions and interviewing, this doesn’t always tell the whole story.

Another big advantage of a sales assessment is that it goes beyond traditional interviewing where you can ask questions to gauge their personality and see how good of a match they would be for the specific role and your overall company culture.

You Can Eliminate Bias

One reason why some sales recruiters make the wrong hire is that they “fall in love” with a particular candidate, even if they’re not the optimal choice. Say, for example, a candidate is incredibly charismatic, shares the same interest, and went to your same college. There’s a good chance you would be compelled to hire them over another candidate that didn’t check these boxes even if they’re not objectively the better fit.

At the end of the day, human bias is always a factor and can easily cloud a recruiter’s judgment. The great thing about a sales assessment is that it eliminates bias so each candidate can be evaluated objectively.

Sales Assessment Tools to Use

At this point, I think we can agree that, when used correctly, a sales assessment can be a huge asset. But what specific tool should you use?

One that many sales recruiters have success with is HireDNA, which offers the industry’s number one skills assessment solution. Here’s an overview of what HireDNA has to offer.

With it, you can assess core selling competencies like lead hunting, the ability to reach decision-makers, relationship-building, and more.

You can also measure “sales DNA competencies,” such as being able to control emotions, comfortably discuss money, and handle rejection, as well as development traits like the will to sell and coachability.

Aftering setting up your ideal candidate profile, you can use HireDNA to filter and screen candidates 10x faster, and recruiters that use it are able to eliminate 96% of hiring mistakes. You can get a full overview of HireDNA and learn more about it here.

Wrapping Up

Sales recruiting isn’t something you want to leave to chance. Fortunately, technology like a sales assessment has created a framework that allows you to evaluate potential candidates from all angles while eliminating many of the inefficiencies that recruiters had to deal with in the past. With a clear correlation between using a sales assessment and reps exceeding their goals, it’s definitely a technology worth implementing if you haven’t done so already.

Ready to take the next step? Schedule a live HireDNA demo today.

SaaS Sales Recruiting: 5 Essential Tips for Hiring the Right Talent

Posted on by hiredna

In 2022, the United States contained more than 17,000 SaaS companies within its borders. Those 17,000 companies serve over 59 billion global customers. In 2023, Statista projects the global SaaS market to exceed $195 billion in market value.

What’s the common thread pinning these statistics together?

They wouldn’t be possible without SaaS sales jobs.

Salespeople deliver results that directly contribute to company (and industry) growth. But, selling SaaS products and solutions is not easy. Tech companies are observing major issues with their SaaS sales recruiting and staff retention metrics—why?

SaaS Sales Recruitment: Obstacles & Challenges

Companies are finding it extremely difficult to source, hire, and more importantly retain competent, high-performing sales staff. Below, I’ll examine some of the key reasons why businesses are experiencing these issues, and then how to revamp your sales hiring strategy.

It’s a Skill Issue—Soft Skill Issue

One of my past blogs was on sales recruiting challenges. In it, I detailed one of the biggest challenges for sales recruiters and SaaS hiring managers: lack of soft skills in new hires. Why is that one of the biggest challenges? It’s notoriously hard to quantify a candidate’s actual soft skill competence with hard data. Companies often hire salespeople who have underdeveloped soft skills.

Empathy, collaboration, the ability to build rapport, and communication skills have always been difficult to quantify with hard data. However, there have been many innovations in this arena in recent years. For example, certain forward-thinking recruiting platforms are providing companies with the ability to accurately quantify a candidate’s soft skill competence level.

For example, HireDNA is able to measure specific sales competencies, such as emotional regulation, foundational beliefs, and resilience in the face of rejection. This enables precise determinations of one’s sales potential. This capability can have a significant impact on SaaS recruiting and hiring success.

Inefficient Hiring Processes

The top salespeople don’t often stay between jobs for very long. In one of my past blogs, I mentioned that it’s common to have a window of only 10 days to find and hire the cream of the crop sales candidates. This is why inefficiency can destroy an organization’s ability to hire the best talent possible. In the fast-paced world of SaaS sales and IT sales recruitment, this rings especially true. 

Below are a few of my recommendations to improve your recruiting and hiring processes:

  • Have a clear understanding of the role you are hiring for and the goals you wish to achieve through this hire.
  • Leverage both passive and active candidates: A lot of the industry’s top talent will not be actively looking for a job.
  • Use a thorough pre-screening process that includes state-of-the-art tools and science-based evaluations. Interviews that focus on behavior, and an in-depth examination of candidates’ past performance, are also beneficial.
  • Employ a sales-specific assessment tool to ensure a candidate’s “sales DNA” competencies are accurately assessed and measured against your organizational needs.
  • Simplify the application process: It’s possible you are losing great candidates very early in the process simply because your application process is too complex or drawn out. I wrote more on this topic here.

Recommended Tools to Source, Screen, Interview, Hire, and Onboard Top SaaS Sales Talent

The end-to-end process of recruiting and hiring top sales professionals can be overwhelming and time-consuming, especially for SaaS companies. But it doesn’t have to be. I want to share with you two powerful tools that can help streamline your hiring process and ensure you find the optimal fit for your team.

eSkill

 eSkill provides a detailed evaluation of a candidate’s communication and collaboration skills. These traits are critical in a sales role. Here are a few of the main advantages that eSkill can provide your company:

  • Gain a deeper understanding of how well a candidate will work within your sales team, increasing the chances of a successful hire.
  • Easy to use and can be integrated into your existing hiring process, making it seamless and efficient.
  • Wide range of assessments, including pre-employment assessments, behavioral assessments, and skills assessments, allowing you to assess a candidate’s fit for the role and your company culture.
  • Detailed reports on each candidate, allowing you to make more informed hiring decisions.
  • Identify potential red flags early on in the hiring process, saving you time and resources.
  • Cost-effective and can help you save money by reducing the need for expensive and time-consuming interviews.
  • Determine the strengths and weaknesses of your candidates’ emotional intelligence, so you can provide specific, targeted training and development after they are hired to help them (and your company) flourish.

HireDNA

Using HireDNA as a part of their recruiting, hiring, onboarding, and training processes, SaaS companies can gain access to a powerful platform that leverages AI and science-based assessments to find the perfect fit for their sales team. Custom-developed for the needs of technology sales teams, HireDNA enables a faster and more streamlined pipeline of qualified candidates, accurate and predictive sales assessments, and effective onboarding and training.

Here is a short overview of our platform’s features and service offerings:

  • Powerful AI matching technology coupled with a proprietary sales recruiting platform, ensuring companies can source and attract top sales producers who fit their ideal candidate profile and selling environment.
  • Crowdsourcing and candidate referral models provide access to an extensive network of sales professionals. This creates a faster pipeline of qualified candidates.
  • Partnership with Objective Management Group (OMG) provides access to sales-specific candidate assessments and salesforce evaluations. These evaluations have been independently verified at 95% accuracy.
  • Onboarding and training processes designed to help new hires ramp up faster and improve retention. HireDNA’s training includes micro-learning, videos, quizzes, and action plans. All are tailored to the new hire’s sales DNA.
  • HireDNA’s results speak for themselves. 50% faster new hire ramp-up, 80% of searches ending in a successful placement, and 92% of candidates recommended and hired reaching the top half of the salesforce.

Using a science-based approach to SaaS sales hiring will continue to become more prevalent over the coming years. As tools like HireDNA and eSkill continue to evolve, companies will be able to attract, hire, and retain more of the best candidates possible—candidates who fit perfectly into their sales ecosystem, company culture, and performance requirements. 

Top 5 Best Practices for SaaS Sales Recruiting and Hiring

1. Have a deep understanding of your “why”

What is your company’s “why?” What about your sales department’s “why?” Culture, vision, goals, objectives, etc.—these all play an important role in the formation of your company’s “why.” When you lack a clear understanding of your company’s vision, ideals, and mission, it can be extremely difficult to find the right talent that fits into your brand’s unique culture and sales ecosystem.

2. Streamline and use a data-driven approach

Having a long, over-extended recruitment process is a talent killer. Luckily, recruiting in SaaS has come a long way (even compared to just a few years ago). Platforms like ours empower companies to fully transform the way they source, recruit, hire, and retain top sales talent. The importance of streamlining your approach to recruiting cannot be overstated. Likewise, leveraging the power of data and AI-driven recruiting tools can be a real game-changer for SaaS companies. 

3. Use your company’s value proposition

One of the more overlooked sales recruiting tips is leveraging your company’s value proposition. Your unique value proposition is a strong selling point to potential sales candidates. Using your value proposition during the recruitment process is crucial. It makes sure that potential hires align with the mission, culture, and “why” of your company. By clearly communicating your unique value proposition, you can ensure you are only bringing on individuals who are genuinely excited about what your company has to offer. 

4. Leverage the power of incentives

Incentives, for both on-hire and performance-based, can make a large difference in attracting top talent that is able to perform versus mid-range salespeople that deliver lukewarm results. Another major reason why incentives are vital to elevating your hiring strategy—passive candidates, which are often top performers, will typically need to be coaxed out of their current roles. Incentivizing passive candidates is highly recommended. Examples of compelling incentives include:

  • Bonus upon hiring
  • Compensation increase
  • Stock ownershp
  • Flexible and/or hybrid work environments
  • Growth opportunities within your organization
  • Ongoing SaaS sales training using industry-leading frameworks, workshops, and resources

5. Consider using SaaS sales recruiters

Delegating the traditionally resource-intensive process of recruitment to SaaS sales recruitment agencies can be helpful for certain companies. Top-notch agencies and their rosters of recruiters are experts at matching top talent with the right companies. However, many recruitment agencies in the tech industry use outdated methods and source poor-quality talent, so I recommend doing your due diligence if you’re considering hiring an agency.

Wrap-Up

Salespeople play a vital role in the growth of SaaS companies and the industry as a whole. Finding and retaining the industry’s top talent can be difficult, but the advice laid out above can help transform your recruiting process. A quick recap of what we covered:

  • Leverage next-gen recruiting platforms (e.g., eSkill, HireDNA, etc.) to help weed out poor-fit candidates.
  • Restructure your offer – focus on your value proposition, incentives, and attracting talent.
  • Recruit both active and passive candidates.
  • Streamline your processes.

Although companies face many challenges in SaaS hiring and recruitment, the strategies outlined in this blog can help maximize your recruiting efforts and source tier-one talent for your organization.

The 3 Best SaaS Sales Candidate Screening Tools (And Their Key Features)

Posted on by hiredna

Bad hires, unfortunately, happen more frequently than most SaaS sales recruiters would like. According to research, 74% of recruiters say they’ve hired the wrong rep at some point. And with the average cost of a bad hire being at least 30% of the salesperson’s first-year annual income, it can be highly detrimental. That’s where SaaS sales candidate screening tools come in.

By using the right software, you can effectively filter through a candidate pool to find the cream of the crop while also saving a ton of time and money. Here are my top three picks for the absolute best SaaS sales candidate screening tools.

1. HireDNA

HireDNA is all about taking a scientific, data-driven approach to SaaS sales recruiting to ensure the best possible matches while avoiding common friction points. First, HireDNA evaluates your company’s unique hiring needs, goals, selling requirements, selling environment, culture, and more to create a digital profile of the perfect candidate.

Next, it uses cutting-edge technology to tap into a massive national network of hundreds of thousands of elite SaaS sales professionals. From there, HireDNA uses in-depth screening to objectively evaluate each potential candidate’s abilities based on your exact candidate profile to see how well they match. Candidates that receive a match score of 75% or higher are then qualified to ensure an ultra-high level of compatibility.

At that point, each eligible candidate is asked to complete a comprehensive skills assessment that tests 21 selling competencies to measure things like skill set, motivation, determination, and more.

Those that make the cut will then be shortlisted so you can schedule interviews and make your final decision. The streamlined, systematic, data-driven approach HireDNA takes makes it extremely efficient for SaaS sales candidate screening and has a very high success rate, with recruiters able to eliminate 96% of wrong hires. Further, 92% of candidates that are hired reach the top of their sales force within one year.

You can learn more about HireDNA’s screening process here.

2. Breezy HR

Like HireDNA, Breezy HR is an end-to-end SaaS recruiting tool that does the heavy lifting for you so you spend less time in the trenches looking for candidates and more time on shortlisting and interviewing.

It starts with advertising and attracting where you first create a professional, branded careers page to send candidates to. This can be fully customized and launched in less than a minute without any development knowledge and includes built-in analytics. Or, if you already have a careers page, you can use the Breezy HR widget to create a list of available jobs on it.

Once that’s set up, the software streamlines the process of getting your SaaS sales job in front of millions of potential candidates. After creating a job ad, Breezy HR will automatically post it on over 50 of today’s top job sites, such as LinkedIn, Indeed, Google, and ZipRecruiter.

As SaaS sales candidates start pouring in, Breezy HR has several different features to help you efficiently screen and manage them. For example, the AI-powered Candidate Match Score feature lets you identify the best of the best and instantly prioritize them for quick outreach.

Touchless pre-screening lets you send personalized questionnaires to top candidates, and “Breezy will automatically advance (or disqualify) candidates based on their answers.” Additionally, video screening lets you take it one step further by qualifying candidates with digital face-to-face recordings so you can get a better feel for their personality and style. Once you’ve created your shortlist, Breezy HR offers calendar integrations with Google and Outlook so you can effortlessly schedule interviews.

And with built-in analytics that measure pipeline performance, time to fill, and team productivity, you can identify inefficiencies to continually refine your SaaS sales recruiting process.

3. JazzHR

Let me start by saying that JazzHR is specifically designed for SMBs. So if you’re an enterprise company, this platform won’t have the type of scale that you need. But if you fall into the SMB category, read on.

JazzHR is a straightforward SaaS sales candidate screening tool that doesn’t have quite the same amount of features as HireDNA and Breezy HR, but it definitely gets the job done. It offers a custom careers page with branded templates to send candidates to.

There’s a streamlined candidate sourcing feature that lets you post a single job ad to numerous job boards and social networks. And there’s a built-in referral feature that lets you manage a company-wide referral program to tap into additional candidate leads. This combination allows you to build a strong initial candidate pool right from the start.

From there, JazzHR has ranking features that help you choose individuals who are best fitted for the position you’re hiring for and “organize your hiring pool based on your own criteria and decide who gets moved along in one centralized location.” There are comprehensive assessments with score-based evaluations that let you quantitatively compare top candidates. And after you’ve done your round of interviews, JazzHR assists hiring managers in ranking them one by one while implementing feedback.

Once you’ve made your decision, there are offers and eSignature features to expedite the formalities and ensure all the necessary paperwork is completed while staying fully compliant. In turn, this makes for a better candidate experience so you can get build strong rapport right from the start.

Put it all together, and this makes JazzHR a solid option that works well for many SMBs.

Finding Elite Talent with SaaS Sales Candidate Screening

Sales recruiting technology has come a long in recent years. While recruiters of the past often had to deal with a lengthy, convoluted process and rely on gut feelings that weren’t always accurate, SaaS sales candidate screening tools have been a true game-changer.

While there are numerous options available, HireDNA, Breezy HR, and JazzHR are three of the best overall and cover the full spectrum of candidate screening while also including other great features.

To learn more about why HireDNA is the industry’s number one sales skills assessment tool, check out this resource.

Why Creating a Clear Hiring Process Timeline Can Make Your Brand More Appealing to 83% of Sales Candidates

Posted on by hiredna

Searching for a sales job can be overwhelming and stressful. In fact, 73% of job seekers say it’s “one of the most stressful events in life.” As a recruiter, it’s important to simplify and streamline things to 1) improve the candidate experience and 2) increase your odds of acquiring A+ salespeople while building strong relationships right off the bat. And this often starts with creating a clear hiring process timeline.

In this post, we’ll look at some compelling data that shows just how important a hiring process timeline is, along with specific elements to focus on.

Putting Yourself in a Sale’s Candidates Shoes

Nearly everyone will perform a job search at some point in their career. And nearly everyone will experience the struggles that come along with it.

Searching for a new sales position marks a big life change. A person may need to give notice to their current company, figure out how to transition from their current job to a new one, switch up their daily schedule, or even move to a new city. Not to mention the potential financial strains it can create.

With this comes a lot of uncertainty and stress if a sales candidate is left in the dark about what’s happening with a potential employer. This is bad for everyone because, on their end, it hurts the candidate’s experience. And on your end, the friction it creates can sour what could have been a solid relationship.

Even if a sales candidate was initially excited about the idea of joining your team, they may end up going elsewhere simply because they weren’t sure about their status. In turn, quality candidates can end up slipping through your fingers, and in the long run, this can even hurt your brand equity if you get negative online reviews from resentful ex-candidates.

Looking it at like this, lacking a clear hiring process timeline is bad all around. However, when sales candidates know what to expect, it can create positive rapport and make things smoother for both parties.

What the Data Says

Now the question is, just how big of an impact can a clear hiring process timeline have?

According to SmallBizGenius, “83% of candidates say it would greatly improve the overall experience if employers provided a clear timeline of the hiring process.” Based on this data, you could create a pleasant experience for more than 8 out of 10 candidates by simply making the process more transparent.

In a world where many companies are struggling to create a positive candidate experience and 58% of job seekers say they’ve declined an offer because of a negative experience, this an extremely important stat to take note of.

To crystallize things further, here’s some additional data:

  • “52% of job seekers cite lack of response from employers as their biggest frustration
  • 75% of applicants never hear back from employers
  • 81% of job seekers say employers continuously communicating status updates would greatly improve their candidate experience” 

At this point, it’s clear that the vast majority of sales candidates want more transparency from employers and that offering it can have significant results. But how exactly do you go about that?

Elements to Include in the Hiring Process Timeline

For starters, you’ll want to give sales candidates at least a rough idea of how long your hiring process is. While the specific stages of recruiting can vary, the seven fundamental stages usually look something like this.

Seven Steps of Selection Process

So, for instance, when a sales candidate submits their application, you could send them an email outlining what to expect, what the next step is, and when they’ll hear from you next. Keep in mind you don’t necessarily need to include exact dates, but try to give them a basic overview of what your timeline looks like so you’re on the same page.

For candidates that make it to the interview stage, you’ll want to be more detailed with the upcoming phases in the process. This can include how many rounds of interviews there will be (e.g. an initial 15-minute Zoom call and a longer follow-up call if they pass), what will happen during each round, and how long it will take your recruitment team to make their decision.

This alone can make for a far better candidate experience and should help you avoid many of the common “friction points” that are detrimental to the process.

When it comes to sales candidates that have been disqualified, you’ll want to let them know as soon as possible that you’ve decided to move on. While this, understandably, can be difficult and no one wants to be the bearer of bad news, you never want to leave someone hanging when they’re no longer in the candidate pool. In this situation, you’ll want to thank them for applying and let them know that you sincerely appreciate their interest in your company, but you’ve decided to go with someone else who is a better fit.

If you’re not sure how to approach this, here’s a basic email template you can use.

10 Essential Recruiting Email Templates

Also, note that most experts suggest never going longer than a maximum of one week to follow up at any point in the hiring process.

Wrapping Up

A poor sales candidate experience can be toxic to everyone involved. It leaves a sour taste in the mouth of what could be a rockstar salesperson. And it can hurt your company if you lose out on top-tier talent to competitors. Fortunately, this is often avoidable by creating a transparent hiring process timeline.

Doing so puts you on the same page with sales candidates and drastically reduces the likelihood of friction arising, as they’ll know what to expect every step of the way. From putting in their application to scheduling an interview to making your final decision, you’ll have close communication throughout.

If you’re looking to fill your pipeline with leading sales talent while cutting your hire time in half, check out HireDNA. Recruiters that use it eliminate, on average, 96% of mistakes and lower turnover by more than 33%.

Why Lead-Scoring Algorithms Can Increase Conversions By as Much as 20%

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Not all leads are equal. Some are just entering the sales funnel and are at the top in the awareness stage where they’re just getting their bearings and doing preliminary research. Others are a bit further down in the interest or desire stages where they understand your product and are considering making a purchase. And others are at the very bottom in the action stage where they’re right on the verge of converting. One of the best ways to sort through leads and ensure you deliver the right outreach at the right time is with lead-scoring algorithms, which can increase conversions by up to 20%.

Here’s why lead-scoring algorithms are so potent and why they’re worth implementing into your sales operations.

The Rise of Sales Technology

First, let me point out that sales technology in general has seen a sharp rise in recent years. A 2020 LinkedIn study found that nearly half (47%) of sales professionals use technology at least once a day — a number that has presumably risen even more over the past three years. The study also found that “more than 52% of sales professionals said they planned to use more sales technology,” and “74% of those who use an intelligence tool state that it plays a critical role in closing deals.”

In 2023, technology is being used in nearly all aspects of sales, boasting impressive results. And lead-scoring algorithms are no exception. It’s taken a process that formerly had to be done manually and was quite time-consuming and given it a shot in the arm. While I’m not surprised that lead-scoring algorithms can have a positive impact on conversions, I was honestly amazed that it can be as high as 20%!

This shows the potentially game-changing nature of this technology and why it should be on every sales team’s radar, especially if lead management is something you’ve historically struggled with. Now that we have some perspective on exactly what lead-scoring algorithms are capable of, let’s look at two specific reasons why they help sales teams boost conversions.

They Help You Identify High-Value Leads

As I mentioned earlier, there can be a big disparity in where leads are in the sales funnel. Most initially start at the top in the awareness stage and have to be nurtured before they’re sales-ready.

But here’s what’s crazy. “61% of marketers send all of their leads to sales even though only 27% are actually qualified.” Not only is this a huge waste of time where reps reach out to a ton of leads that are unlikely to convert, it can be annoying to leads when what they need is more information rather than a hyper-aggressive sales plug.

Perhaps the biggest benefit of lead-scoring algorithms is that they help you identify high-value leads quickly and reliably. Here’s an example.

By using a points-based lead-scoring model, you can assign each lead a score based on specific actions such as visiting your homepage, clicking on a blog post, visiting your pricing page, or downloading an eBook. Actions like visiting a homepage and clicking on a blog post would show relatively small intent to buy and, consequently, receive fewer points than actions like visiting your pricing page or downloading an eBook, which would assign more points.

How to Create an Informative Lead Scoring System in 6 Steps : LeadFuze

In turn, you can objectively identify a lead’s current value and rank them accordingly. A lead score of 50, for example, would be just a basic lead.

A lead with 75 points would be a marketing qualified lead (MQL).

And a lead with 100 points would be a sales qualified lead (SQL), which would be a high-value lead that your reps would want to prioritize over all others.

The end result would be reaching out to hot leads right when they’re most receptive, thus greatly increasing your chances of converting.

They Streamline Lead Nurturing

The other key purpose of lead-scoring algorithms is that they can enhance lead nurturing so those that aren’t ready for a sales conversation can receive the right information to educate them and build rapport until they are ready.

Say, for instance, a lead received a score of 75 points using the model above are were identified as an MQL. You could put them in an email drip campaign and send them relevant newsletters, videos, and blog posts so they can learn more about your product and get comfortable with your brand. This could be followed by case studies, competition comparisons, testimonials, or free trials, gradually nurturing them until they become high-value leads.

Instead of “going for the jugular” prematurely and squandering employee resources while potentially turning off leads, this would allow you to get the absolute most out of everyone who enters your sales funnel, regardless of the stage they start out at. It’s basically a two-pronged attack where you’re able to quickly identify and reach out to high-value leads and effectively nurture those that aren’t yet sales-ready until they’re eventually prepared for a sales conversation.

All the while, you’re generating accurate, objective data and basing your decisions around sophisticated intelligence rather than “just a hunch.” When you put it all together, it’s easy to see why conversions can increase by as much as 20%. If you want to learn more about lead scoring software and get a comparison of today’s top products, I suggest checking out this resource from G2.

Revving Up Conversions with Lead-Scoring Algorithms

One of the biggest hindrances to reaching full conversion potential is treating all leads the same. As we’ve learned, the majority of leads aren’t initially sales-ready and each lead is at a different stage in the sales funnel.

Lead-scoring algorithms are one of the best tools for sorting out leads so you’ll know which ones to focus on right off the bat and which ones to nurture. That way, you can simultaneously optimize your sales outreach process and get your conversion rate as high as it can possibly be.

And if you’re looking to optimize your sales recruiting, check out HireDNA. 92% of recommended candidates through HireDNA climb to the top of the sales force within one year, and it eliminates 96% of hiring mistakes.